They should have been way more aggressive with their 'card clash' campaign.boronia wrote:Both Ch 7 and Ch 9 ran news stories last night about some customers being double charged when the readers have picked up both Opal and credit cards in the same wallet. Previously. this came up as a faulty reading.
I got caught out another way - I have two accounts configured in my phone. It flipped accounts with no action on my part in the middle of a trip. (I know why it did it, and I will take steps to prevent it from happening again, but traps for new players).
Opal just sent me a link to a refund form. Dunno what will happen - they now only show the last 10 transactions on the web site, so you can't even get a full weeks history anymore so I couldn't get accurate information for the form.
(They used to show ALL transactions against the card and then changed it, and no option to select how much history to display)