moa999 wrote:And frequency is the key part.
It doesn't matter if every 55 or 370 is running 20min late - to the pax it doesn't matter.
It's when one in 20min late, the next 10min late and the final one on time so clumping in 3s, that the passenger is upset
Sure, if the bus is 15 minutes late, then you might be catching the one which was supposed to come 15 minutes ago.
It's when there is no bus for 45 minutes, that you have a problem. This seems to be a common occurence on the 400.
Part of the problem is, a lot of the routes are so long. I am in favour of the long cross-town routes, but you need to realise that this is one of the issues that makes it worse.
The alternative would be simpler routes, needing more changes. Opal more or less has fixed the fare penalty for that. But the bus arrangements in downtown Sydney are militantly unfavourable for bus interchanges, compared to most other cities I have visited.