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Opal Card Fare Issues

Sydney / New South Wales Transport Discussion

Re: Opal Card Fare Issues

Postby mandonov » Mon May 28, 2018 2:44 pm

Is that rule only a thing because there are 7 stations in the CBD?
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Re: Opal Card Fare Issues

Postby boronia » Mon May 28, 2018 4:24 pm

thunderbird wrote:I am only going by the material published, but I read it as being the 7 nearby stations to Sydenham, not 7 stations in every direction.

The 7 closest stations to Sydenham are likely Tempe, Wolli Creek, St Peters, Erskineville, Marrickville, Dulwich Hill and Hurlstone Park.

Where is this "published material"? I couldn't find it on the Opal website, although I may not be using the correct search terms.
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Re: Opal Card Fare Issues

Postby Passenger 57 » Thu Jun 07, 2018 10:24 pm

A ministerial press release if I recall correctly some time around the drafting a IPART report.
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Re: Opal Card Fare Issues

Postby boronia » Sun Jun 10, 2018 2:21 pm

I watched a couple of UNSW students getting on a bus the other day. Both triggered to "low balance" alarm and showed a balance of just $0.41.

They only went a couple of stops, and when they tapped off, the reader showed a $0.00 fare and their balance remained at $0.41.

So if you have a low balance, the system doesn't take what you have left?
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Re: Opal Card Fare Issues

Postby mandonov » Sun Jun 10, 2018 2:53 pm

That means they reached a cap, be it daily or weekly, but only had the 41c on the card.
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Re: Opal Card Fare Issues

Postby boronia » Sun Jun 10, 2018 5:49 pm

A possible scenario, but I think the time this occurred would not support either cap, mid morning, mid week.
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Re: Opal Card Fare Issues

Postby Frosty » Sun Jun 10, 2018 6:03 pm

Could of been a transfer possibly ?
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Re: Opal Card Fare Issues

Postby mandonov » Sun Jun 10, 2018 6:08 pm

The only other scenario I can think of is if it's within the transfer window and the couple stops they travelled was still in the same fare band.
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Re: Opal Card Fare Issues

Postby boronia » Sun Jun 10, 2018 7:22 pm

OK, so under normal single fare circumstances, the system would have taken their $0.41 balances down to zero? That was the intention of my question.
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Re: Opal Card Fare Issues

Postby mandonov » Sun Jun 10, 2018 9:12 pm

No it would go into a negative balance if that $0.41 is enough for the minimum fare. If it isn't, then it will be a red "Balance Too Low" alert when tapping on.
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Re: Opal Card Fare Issues

Postby andy_centralcoast » Wed Aug 01, 2018 6:31 am

Channel 7 news had an "exclusive" report last night that Opal barriers at the Airport stations will be upgraded to prevent people tapping off unless they have a minimum $20 balance.
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Re: Opal Card Fare Issues

Postby rogf24 » Wed Aug 01, 2018 8:08 am

Will there be top up machines inside the gates at the airport stations? Wouldn't make sense to do this unless there were.

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Re: Opal Card Fare Issues

Postby Tonymercury » Wed Aug 01, 2018 2:47 pm

andy_centralcoast wrote: an "exclusive" report


Meaning that TfNSW has told a select part of the media, but are not bothering to issue a formal press release.
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Re: Opal Card Fare Issues

Postby stupid_girl » Wed Aug 01, 2018 3:13 pm

rogf24 wrote:Will there be top up machines inside the gates at the airport stations? Wouldn't make sense to do this unless there were.

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There are already top up machines inside the gate.
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Re: Opal Card Fare Issues

Postby andy_centralcoast » Wed Aug 01, 2018 7:47 pm

Tonymercury wrote:
andy_centralcoast wrote: an "exclusive" report


Meaning that TfNSW has told a select part of the media, but are not bothering to issue a formal press release.


Channel 7 have had a few "exclusives" like that recently, including some where Constance or Gladys gave interviews to 7 only. They also had pretty favourable coverage of the network meltdown on Sunday. Related?
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Re: Opal Card Fare Issues

Postby mandonov » Thu Aug 02, 2018 10:19 pm

They've always had that sort of relationship with 7.
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Re: Opal Card Fare Issues

Postby Newcastle Flyer » Sat Sep 29, 2018 2:29 pm

Yet again, another A to B Opal fare that shouldn't be there. We tapped on at "A", tapped off at "B", but my activity statement shows that I tapped on at "B", and off at "C". But we didn't use public transport between B & C.

And yes Opal still claims that the activity statement is correct. IF we did not reach our daily cap, that would have been an extra fare.

It also claims that we didn't tap on at one station, then off at another station, even though we did.
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Re: Opal Card Fare Issues

Postby moa999 » Sat Sep 29, 2018 3:42 pm

Kind of pointless post without details.
GPS tends to work or it doesn't.

Rail poles and gates are hard coded so would rarely be incorrect (there were a few in the early days that got installed at the wrong station but quickly fixed)
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Re: Opal Card Fare Issues

Postby neilrex » Sun Sep 30, 2018 7:31 pm

andy_centralcoast wrote:Channel 7 news had an "exclusive" report last night that Opal barriers at the Airport stations will be upgraded to prevent people tapping off unless they have a minimum $20 balance.


Really > So if I am a tourist to Sydney and plans carefully to put the right amount on my Opal card, the system will still rip me off a couple of bucks ?
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Re: Opal Card Fare Issues

Postby Passenger 57 » Sun Sep 30, 2018 8:46 pm

Rarely are any media reports about Opal 100% accurate. People with Australian bank accounts can get a refund without too much difficulty. The cheque refund offered to international tourists is probably not worth the hassle given bank charges on international cheque deposits.
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Re: Opal Card Fare Issues

Postby andy_centralcoast » Tue Oct 09, 2018 5:39 am

Labor promises refunds for avoidable train delays over 30 minutes if it wins next election
https://www.smh.com.au/national/nsw/lab ... 508eh.html
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Re: Opal Card Fare Issues

Postby Stu » Tue Oct 09, 2018 8:56 am

If Labor are in power after next election and there is an event causing severe rail delays, like any government in the hot seat, Labor will do everything to weasel their way out of having to honour this proposed refund. The parameters that they have set are fairly generous to provide some insulation from having to refund fares to customers.
- 30 minutes or more of delays.
- If the event could have been avoidable or if Sydney Trains are responsible.


ABC News. 10 January 2018. The first major rail emergency event of the year due to staff shortage. Constance claims Act Of God and bo refunds.
https://www.google.com.au/amp/amp.abc.net.au/article/9316860

NEWS Ltd. 29 July 2018. Planned track work plus signal failures across the network.
https://www.google.com.au/amp/s/amp.news.com.au/national/nsw-act/news/sydney-commuters-are-venting-their-frustrations-over-train-delays-and-cancellations-this-weekend/news-story/21a63d50bd3458044edcc6680f836f8e
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Re: Opal Card Fare Issues

Postby Newcastle Flyer » Thu Oct 11, 2018 4:53 pm

Yet again, the media couldn't get the correct train picture & state a few months ago!
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Re: Opal Card Fare Issues

Postby gld59 » Thu Oct 11, 2018 6:07 pm

News (on all media) have a pathological fear of words without illustration, so I think a lot of the time the pics / footage are just there for "this is what a train looks like", rather than specifically related to the story. I'm sure they'd show pics of Thomas The Tank Engine if there was nothing else available.
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Re: Opal Card Fare Issues

Postby jpp42 » Wed Oct 17, 2018 8:20 pm

I've been hearing a number of complaints lately about discounts not taking effect for transfers from trains to StationLink buses. People are paying two separate train fares even though the transfers are well within the time window. Anyone heard of this and know how / why this could happen ?
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